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Shipping
Postage/shipping and handling will be charged on all orders unless excused by our discount policy or a special promotion. For orders from individuals, our charge for domestic postage (media mail rate) plus handling fee is a total of $4.00 for orders up to $40.00, $7.00 for orders of $40.01 to $100.00, and zero for orders from individuals exceeding $100.00. Orders from churches and resellers are billed fob Chattanooga, Tennessee, USA.
Domestic UPS service is available to all points in the U.S. UPS cannot ship to P.O. Boxes.
Contact us at info@ClarionWord.com for rates outside of the United States. Due to unavailability of international postal insurance on Printed Matter and import restrictions on certain titles, non-U.S. customers assume delivery risk.
Return of Damaged Merchandise
Claims for merchandise damaged in shipment will be honored according to the following guidelines:
1) the damaged items must have been purchased directly from the publisher;
2) purchaser must notify us in writing describing the items, their condition, and the invoice number or other proof of original purchase;
3) whether or not the merchandise must be returned for replacement is at the sole discretion of the publisher and, if return is requested, will be at the publisher's expense;
4) satisfaction of damage claims will normally be by replacement with like item(s);
5) claims are accepted only within 10 days of your receipt of the order.
Returns from Resellers and Churches
Unused books may be returned for credit without permission if the following are observed:
1) the returned merchandise must be in salable condition and have been purchased directly from the publisher;
2) all returns are at the expense of the church or reseller;
3) the invoice number or other proof of original purchase must accompany the return;
4) returns will not be accepted before 60 days nor after 1 year from date of original shipment;
5) upon examination of the returns we will send our credit memo good only toward purchase of other products offered by Clarion Word Publishing. |
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Authors
